Better World’s solution for Patient, Resident & Family Experience
What problem does Better World solution address?
Patient verbatims are rich data that are often underutilized due to time-consuming manual analysis. Better World's Voice of the Patient solution, based on Artificial Intelligence, leverages verbatims available in large quantities to extract actionable results for management teams, quality, medical and administrative units...
In addition, the continuous listening features of Better World solution enrich the available data by providing all patients with a simple tool that allows them to report their sources of satisfaction and dissatisfaction, as well as their ideas for improvement.
How does it work?
Our solution works according to an approach already adopted by 500+ healthcare institutions, awarded by the European community and the BPI (French Bank for Innovation).
It is articulated in three steps :
Collection of verbatims, via existing sources (HAS e-Satis, ad-hoc questionnaires, web review sites...) and via our continuous listening platform accessible through QR codes
Artificial Intelligence analysis of these verbatims, according to analysis grids co-developed with patients, healthcare institutions and healthcare professionals
Results made available in the Better World analysis platform within 4 weeks after launch, followed by monthly data updates, for all levels of organizations, including medical and administrative units
Specifically, our continuous listening tool materializes in an easy-to-use platform :
Patients can contribute anytime (24/24 7/7), through any device (mobile via QR codes, computer, tablet...)
Answers are non-oriented and non-limiting: Complete freedom of expression, without predefined questions, free-text fields
Additional ad-hoc approaches (e.g. questionnaires) are also covered. The verbatims obtained are analyzed by our proprietary Artificial Intelligence algorithms, and presented together with those from other sources, like e-Satis, web…
What are the major benefits?
Contribution to HAS certification processes (via measurable improvement of e-Satis scores,…)
Identification and prioritization of improvement actions, that do not necessarily require investment, with impact monitoring (by highlighting sources of satisfaction and dissatisfaction, centralizing patient suggestions, comparing with a group of comparable facilities…)
Increasing patient and professional attractiveness (by improving the patient journey, responding to critical public messages, providing a continuous listening channel…)
Strengthening of the orientation towards "patient experience" in Medical Commissions
Cost optimization (through the identification of patient "non-expectations", more efficient patient journeys, etc.)
Who are the users/beneficiaries?
Management teams
Quality and HR departments
Medical units
Administrative units